CIS-ITSM Incident Management Practice Question
An organization wants to capture 'Resolution Code' values that are specific to the 'Network' category. How is this achieved?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dependent Values on the Choice field
Choice lists can be filtered using dependent values or dictionary overrides to show specific options based on category.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Dependent Values on the Choice field
Why this is correct
Dependent values allow a choice field to filter based on the value of another field like Category.
- ✗
ACLs
Why it's wrong here
ACLs control record access, not choice list options.
- ✗
System Properties
Why it's wrong here
Properties do not control choice list visibility.
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Client Script
Why it's wrong here
Client scripts are less maintainable than platform-native dependent values.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.