CIS-ITSM Service Catalog And Request Management Practice Question
An order guide includes three cascading catalog items. When a user submits the order guide, the values populated in the base order guide prompt variables do not pass to one of the child items. What is the most likely cause of this behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The variable names or types between the order guide and the child catalog item do not match exactly.
Cascading maps variables automatically if the variable names and types match between the order guide and the catalog items. If they do not match, cascading fails for those specific variables.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The variable names or types between the order guide and the child catalog item do not match exactly.
Why this is correct
Cascading relies on exact variable name and type matching between the order guide and the target items.
- ✗
The child catalog item has 'No cart' checked in its Web Service settings.
Why it's wrong here
No cart setting prevents adding to cart via web services, not cascading variable passing.
- ✗
Cascade variables is disabled globally in Service Catalog properties (glide.sc.cascade).
Why it's wrong here
If disabled globally, no items would cascade, but the scenario implies only one item fails.
- ✗
The child catalog item uses a multi-row variable set which prevents cascading.
Why it's wrong here
Multi-row variable sets can be cascaded if properly configured, and mismatch is the primary cause of failure.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.