CIS-ITSM Service Catalog And Request Management Practice Question
An IT administrator wants to ensure that a specific catalog item is only visible to members of the 'Database' group. Where should the administrator configure this restriction?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Available For / Not Available related lists
Catalog items use 'Not Available' and 'Available For' related lists to control visibility based on user criteria.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
User Profile form
Why it's wrong here
User profiles define individual user attributes, not catalog item visibility.
- ✗
Catalog Properties module
Why it's wrong here
Catalog properties manage global settings, not specific item visibility.
- ✓
Available For / Not Available related lists
Why this is correct
Visibility of catalog items is controlled via User Criteria attached to the 'Available For' or 'Not Available' related lists on the catalog item record.
- ✗
Access Control Lists (ACLs) on sc_cat_item
Why it's wrong here
While ACLs control record-level access, Service Catalog item visibility is primarily managed using User Criteria rather than standard table ACLs.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.