CIS-ITSM Service Portfolio Management Practice Question
An implementation specialist is asked to configure lifecycle stages for service offerings. What are the baseline lifecycle stages available out-of-the-box in ServiceNow SPM?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Pipeline, Operational, Retired
Service Portfolio Management aligns with CSDM lifecycle stages, typically including Pipeline, Operational, and Retired.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
New, Work in Progress, Pending, Complete
Why it's wrong here
These are standard task states, not service lifecycle stages.
- ✓
Pipeline, Operational, Retired
Why this is correct
The standard baseline stages for services and offerings are Pipeline, Operational, and Retired.
- ✗
Draft, Active, Suspended, Closed
Why it's wrong here
These are typical change or task states, not SPM lifecycle stages.
- ✗
Planning, Developing, Testing, Live, Maintenance, EOL
Why it's wrong here
This is overly granular compared to the standard CSDM lifecycle stages.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.