CIS-ITSM Problem Management Practice Question
An enterprise wants to ensure that when a Problem reaches the 'Resolved' state, any workaround discovered is automatically pushed to all active related Incidents. What is the recommended baseline feature to support this workflow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Communicate Workaround UI Action / Business Rule logic
Problem Management has out-of-the-box business logic (like business rules) that can communicate workarounds to related incidents when updated or resolved.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data Lookup Definitions
Why it's wrong here
Data Lookups are used for matching field values like priority based on impact and urgency, not propagating workarounds.
- ✗
Scheduled Job running hourly
Why it's wrong here
A scheduled job is inefficient and not an out-of-the-box implementation for communicating workarounds.
- ✓
Communicate Workaround UI Action / Business Rule logic
Why this is correct
The 'Communicate Workaround' feature propagates the workaround to all associated open incidents.
- ✗
Inbound Action script
Why it's wrong here
Inbound actions process incoming emails, not record updates within the platform.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.