CIS-ITSM Service Catalog And Request Management Practice Question
An administrator needs to hide a specific variable on a Catalog Item when another variable's value changes to 'Other'. Which tool should be used to achieve this without writing custom script logic?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Catalog UI Policy
Catalog UI Policies allow administrators to set UI behaviors such as visible, mandatory, and read-only for catalog variables without writing code.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Catalog UI Policy
Why this is correct
Catalog UI Policies dynamically change the visibility, read-only status, or mandatory state of variables declaratively.
- ✗
Data Policy
Why it's wrong here
Data Policies enforce data rules on server-side inserts and updates, not dynamic client-side catalog rendering.
- ✗
Access Control List (ACL)
Why it's wrong here
ACLs govern security and record-level permissions, not form-level catalog variable visibility.
- ✗
Catalog Client Script
Why it's wrong here
Catalog Client Scripts require custom JavaScript code, whereas UI Policies provide a no-code solution.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.