CIS-ITSM Service Catalog And Request Management Practice Question
An administrator needs to create a variable that allows a user to select a single record from the 'User' (sys_user) table. Which variable type should be selected?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Reference
Reference variables allow users to select a record from another ServiceNow table.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
List Collector
Why it's wrong here
List collector allows selecting multiple records, whereas reference is for a single record.
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Lookup Select Box
Why it's wrong here
Lookup select box creates a drop-down list from a table, whereas Reference provides an auto-complete search field.
- ✗
Single Line Text
Why it's wrong here
Single line text is for free-form text entry.
- ✓
Reference
Why this is correct
Reference variables enable users to search and select records from a referenced table such as sys_user.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.