CIS-ITSM Problem Management Practice Question
An administrator is troubleshooting why related incidents are not receiving workaround updates when a Problem is resolved. Which THREE areas should the administrator inspect? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Problem Management properties governing workaround communication
Troubleshooting workaround propagation involves checking Problem properties, Business Rules responsible for propagating workarounds, and whether incidents are actually in an active/related state.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Problem Management properties governing workaround communication
Why this is correct
Properties determine if workaround propagation is enabled globally.
- ✗
The Employee Center portal theme configuration
Why it's wrong here
Portal themes affect styling, not backend workaround propagation logic.
- ✗
The hardware asset barcode scanner plugin
Why it's wrong here
Barcode scanning is unrelated to problem-to-incident communication.
- ✓
Business rules or script logic responsible for updating child incidents
Why this is correct
Business rules handle the server-side pushing of workarounds to related incidents.
- ✓
The relationship linkage in the 'Child Incidents' related list
Why this is correct
If incidents are not properly linked as child incidents, updates will not reach them.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.