CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is troubleshooting an Order Guide where Rule Base conditions evaluate to true, but the expected child catalog item is not being added to the cart. What is a valid troubleshooting step in this scenario?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the child catalog item is active and that the submitting user satisfies the child item's User Criteria.
Checking the debug session or verifying that the child item is active, visible, and not restricted by User Criteria for the submitting user is critical.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check the 'No cart' attribute on the order guide record itself.
Why it's wrong here
Order guides require a cart mechanism to function; disabling cart prevents ordering entirely.
- ✓
Verify that the child catalog item is active and that the submitting user satisfies the child item's User Criteria.
Why this is correct
Even if the rule base evaluates to true, if the user cannot view the child item due to User Criteria or if the item is inactive, it will not be added.
- ✗
Rewrite the rule base conditions using legacy javascript eval() statements.
Why it's wrong here
Eval() statements are not standard or recommended for order guide rule base conditions.
- ✗
Disable cascading variables on all child catalog items.
Why it's wrong here
Disabling cascading would prevent data passing, not item generation.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.