CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is troubleshooting a Catalog Client Script that is not executing properly on a Service Portal catalog item. Which THREE factors should be verified? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'UI Type' field is set to 'Mobile/Service Portal' or 'All'
Check client script type (onChange/onLoad/onSubmit), UI type (Desktop / Mobile / Both), and active status.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user has admin rights to the database
Why it's wrong here
Catalog client scripts execute based on form interaction regardless of admin status, provided the item is accessible.
- ✓
The 'UI Type' field is set to 'Mobile/Service Portal' or 'All'
Why this is correct
Scripts configured exclusively for Desktop (UI Type = Desktop) will not execute in Service Portal.
- ✓
The correct variable name is referenced in the script and applies to the catalog item
Why this is correct
Client scripts must target valid variable names and be correctly associated with the catalog item or variable set.
- ✗
The script is written in Java rather than JavaScript
Why it's wrong here
ServiceNow client scripts are strictly written in JavaScript.
- ✓
The script is marked as 'Active'
Why this is correct
Inactive scripts do not execute.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.