CIS-ITSM Problem Management Practice Question
An administrator is tasked with ensuring that Problem records cannot be deleted by anyone except users with the 'admin' role. Where should this security rule be configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A delete Access Control List (ACL) on the Problem table
Table-level delete ACLs (delete operation on problem table) restrict deletion permissions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A Before Delete Business Rule on the Task table
Why it's wrong here
While business rules can abort deletes, ACLs are the platform-standard security layer for operation-level restrictions.
- ✓
A delete Access Control List (ACL) on the Problem table
Why this is correct
An ACL configured for the 'delete' operation on the problem table enforces who can delete records.
- ✗
Problem Administration Properties
Why it's wrong here
Deletion security is handled by ACLs, not application properties.
- ✗
Dictionary Overrides for the sys_id field
Why it's wrong here
Dictionary overrides do not control table deletion permissions.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.