CIS-ITSM Problem Management Practice Question
An administrator is configuring UI Policies on the Problem table to streamline user entry. Which TWO properties or configurations can a UI Policy modify on form fields without scripting? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Visible state (showing or hiding fields/sections)
UI Policies can dynamically set fields to Mandatory, Visible, or Read-only based on conditions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Instance IP address binding
Why it's wrong here
IP bindings are managed at the platform infrastructure level.
- ✗
Java runtime memory allocation
Why it's wrong here
Memory allocation is managed by platform node administration.
- ✗
Underlying database table schema definition
Why it's wrong here
UI policies only affect form UI rendering, not database schema columns.
- ✓
Visible state (showing or hiding fields/sections)
Why this is correct
UI policies manage field and section visibility.
- ✓
Mandatory state (making fields mandatory or optional)
Why this is correct
UI policies manage field mandatory properties dynamically.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.