CIS-ITSM Change Management Practice Question
An administrator is configuring conflict detection to include upstream dependent CIs. If CI A depends on CI B, and a change is scheduled on CI B, how does conflict detection evaluate CI A?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It flags a conflict on CI A because of its relationship to the changing CI B
Conflict detection checks relationship definitions; if configured to check related CIs, it flags potential impact on upstream/downstream dependents.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It rejects the change automatically without generating a conflict record
Why it's wrong here
Conflict detection creates conflict records rather than silent rejections.
- ✓
It flags a conflict on CI A because of its relationship to the changing CI B
Why this is correct
When relationship checking is enabled, changes to a downstream CI can trigger conflicts on upstream dependents.
- ✗
It ignores CI A unless CI A is also explicitly selected in the change request
Why it's wrong here
The purpose of related CI conflict checking is to evaluate dependent CIs without manual selection.
- ✗
It automatically creates an incident for CI A
Why it's wrong here
Conflicts generate warnings/records, not incidents.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.