CIS-ITSM Change Management Practice Question
An administrator is configuring Change Models. Which THREE elements can be customized per Change Model in ServiceNow? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change criteria and qualification rules
Change models allow tailoring workflows/flows, state models, and UI views/criteria per model.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Change criteria and qualification rules
Why this is correct
Change criteria can be associated with models to govern eligibility.
- ✗
CMDB Hardware Discovery schedules
Why it's wrong here
Discovery schedules are managed independently of change models.
- ✓
Associated Workflows or Flow Designer flows
Why this is correct
Each change model can drive a distinct workflow or flow.
- ✗
Incident management assignment rules
Why it's wrong here
Assignment rules for incidents are managed in Incident Management.
- ✓
State transition models and allowed states
Why this is correct
Change models can enforce specific state lifecycles.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.