CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is configuring cascading variables in an Order Guide. Which THREE requirements must be met for variables to successfully cascade from the order guide to the ordered catalog items? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The variable types on the order guide and the target items must be compatible (such as matching types)
Cascading requires variables to have the exact same name, same type, and cascading enabled on the order guide.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The target items must be assigned to the same workflow
Why it's wrong here
Items can have completely different workflows.
- ✗
All catalog items must be record producers
Why it's wrong here
Order guides can include standard catalog items as well as record producers.
- ✓
The variable types on the order guide and the target items must be compatible (such as matching types)
Why this is correct
Variable types should match or be compatible to accept the passed values.
- ✓
The variables on the order guide and the target catalog items must have the exact same variable name
Why this is correct
Variable names must match for values to cascade automatically.
- ✓
The 'Cascade' checkbox must be selected on the order guide record definition
Why this is correct
Cascading must be explicitly enabled on the order guide record.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.