CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is configuring a variable where users can select multiple options from a predefined list. Which variable type should be selected?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
List Collector
The 'Select Box' allows one choice, but 'Checkboxes' or 'List Collector' are used for multiple selections. Specifically, when selecting multiple choices from a drop-down or list, a 'List Collector' or multiple checkboxes are used. For picking from a multi-select choice list, 'Select Box' is insufficient; 'Check Box' or 'List Collector' applies. Wait, let's look at standard ServiceNow variable types: 'Select Box', 'Check Box', 'List Collector', 'Multiple Choice'. A 'Multiple Choice' variable type creates radio buttons (single select). A 'Select Box' creates a drop-down (single select). A 'List Collector' allows selecting multiple records from a table. 'Check Boxes' allow multiple independent options.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
List Collector
Why this is correct
Correct. A List Collector variable type allows users to select multiple records from a specified table.
- ✗
Single Line Text
Why it's wrong here
Incorrect. Single Line Text accepts free-form text input.
- ✗
Select Box
Why it's wrong here
Incorrect. Select Box is a drop-down list that only allows a single selection.
- ✗
Multiple Choice
Why it's wrong here
Incorrect. Multiple Choice creates a set of radio buttons, which permits only one selection.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.