CIS-ITSM Service Catalog And Request Management Practice Question
An administrator is configuring a Multi-Row Variable Set (MRVS). Which THREE of the following capabilities are true regarding MRVS behavior? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It can be reused across multiple catalog items just like standard variable sets.
MRVS allows collecting multiple rows of variable data, stores data in JSON format on requested items, and can be validated through specialized mechanisms.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
It can be reused across multiple catalog items just like standard variable sets.
Why this is correct
MRVS is a type of variable set and supports reusability across items.
- ✓
It allows users to enter tabular rows of variable data on a single catalog item form.
Why this is correct
MRVS provides a grid/table interface for repeat data entry.
- ✓
The submitted data is stored as a serialized JSON string in the variable value table.
Why this is correct
MRVS values are serialized to JSON for backend storage.
- ✗
It automatically creates separate Incident records for every row entered in the grid.
Why it's wrong here
MRVS stores data within the requested item variables; it does not automatically spawn separate incidents per row without custom workflow/script logic.
- ✗
Standard Catalog UI Policies can dynamically hide individual columns inside an MRVS grid dynamically by column name.
Why it's wrong here
Standard UI policies target item-level variables, not individual internal columns of an MRVS in the same manner.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.