CIS-ITSM Change Management Practice Question
A user attempts to create a Normal Change request, but notices that the Conflict Detection engine is not automatically running upon save. Which Business Rule or scheduled job typically triggers conflict detection asynchronously?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run Conflict Detection on Insert/Update Business Rule
Conflict detection is typically invoked by the ConflictFinderSNC script include, often called from business rules on the change_request table upon insert or update.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Risk Assessment Scheduled Job
Why it's wrong here
Risk assessments run independently of conflict detection.
- ✗
Change Management Scheduled Import
Why it's wrong here
Conflict detection is not run via a scheduled import.
- ✗
CAB Workbench Scheduled Job
Why it's wrong here
The CAB Workbench manages meetings, not conflict detection execution.
- ✓
Run Conflict Detection on Insert/Update Business Rule
Why this is correct
An out-of-the-box business rule on change_request calls conflict detection when fields affecting scheduling are modified.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.