CIS-ITSM CMDB Practice Question
A technician wants to view the graphical relationship hierarchy of a Business Service and its underlying servers. Which feature should they open from a CI record?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dependency View
Dependency Views provide a graphical map of CIs and their relationships, allowing technicians to inspect upstream and downstream impacts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Relationship Builder
Why it's wrong here
Relationship Builder is not a standard end-user navigation tool for inspecting active runtime service maps.
- ✗
CMDB Dashboard
Why it's wrong here
The CMDB Dashboard provides macro-level KPIs and health metrics, not a single-CI relationship diagram.
- ✗
CI Class Manager
Why it's wrong here
CI Class Manager is an administrative configuration tool, not an end-user relationship mapping viewer.
- ✓
Dependency View
Why this is correct
The Dependency View renders an interactive map of related CIs and service dependencies.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.