CIS-ITSM CMDB Practice Question
A team wants to create a new relationship type to define a custom dependency between hardware and business applications. Which module should be used to define this new relationship type?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Relationship Types
Relationship Types (cmdb_rel_type) define the directional relationship labels between CIs and can be created or modified via the Relationship Types module.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dependency View Configurator
Why it's wrong here
The Dependency View Configurator adjusts how maps are rendered visually, not underlying relationship types.
- ✗
CI Relationship Rules
Why it's wrong here
CI Relationship Rules are used to restrict or automate allowed relationships between specific classes, not create the base relationship types.
- ✗
CMDB Groups
Why it's wrong here
CMDB Groups are used to logically group CIs for management or assignment purposes, not for defining relationship dictionary terms.
- ✓
Relationship Types
Why this is correct
The Relationship Types module allows administrators to create and manage custom relationship labels and directions.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.