CIS-ITSM Problem Management Practice Question
A Problem Coordinator wants to create a Problem record from an existing Incident. By default, which UI Action on the Incident form initiates this relationship and populates related fields?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create Problem
The 'Create Problem' UI Action on the Incident form creates a new Problem record and maps relevant fields such as Short Description and Configuration Item.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Associate to Problem
Why it's wrong here
This is used to link an incident to an already existing problem rather than creating a new one.
- ✗
Create Major Incident
Why it's wrong here
This creates a Major Incident candidate, not a Problem record.
- ✓
Create Problem
Why this is correct
The baseline 'Create Problem' UI Action handles the conversion and linkage.
- ✗
Promote to Problem
Why it's wrong here
'Promote to Problem' is not a standard baseline UI action name in IT Service Management.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.