CIS-ITSM Service Portfolio Management Practice Question
A healthcare organization wants to ensure that its Electronic Health Record (EHR) service is linked correctly to its underlying infrastructure components, such as database servers and network switches, to analyze impact during outages. Which mechanism in ServiceNow should be used to achieve this business service mapping?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Application Service linked to a Business Service via CSDM relationships
Application Services in the CSDM framework map technical infrastructure to business services, enabling impact analysis and operational visibility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Application Service linked to a Business Service via CSDM relationships
Why this is correct
Application Services connect technical CIs to business services as defined in the Common Service Data Model (CSDM).
- ✗
Business Service Portfolio category mapping
Why it's wrong here
Categories are for grouping within the portfolio, not CI mapping.
- ✗
Service Offering Pricing model
Why it's wrong here
Pricing models handle financial aspects, not infrastructure mapping.
- ✗
Dynamic Service Offering Subscription
Why it's wrong here
Subscriptions relate users or groups to service offerings, not infrastructure CIs.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.