CIS-ITSM Service Catalog And Request Management Practice Question
A developer needs to retrieve variable values from a requested item (sc_req_item) inside a Server-side Script Include called by a catalog workflow. Which method is the most reliable way to obtain variable values on the sc_req_item record?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
current.variables.variable_name
Variable values on sc_req_item can be accessed using 'current.variables.variable_name' or via the 'getItemVariablesXML()' method depending on the context, but 'current.variables' is standard.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
current.variable_pool[variable_name]
Why it's wrong here
variable_pool is used in legacy workflows or specific variable sets, but current.variables is the standard object.
- ✓
current.variables.variable_name
Why this is correct
The 'variables' object on the sc_req_item record allows direct dot-walking to retrieve variable values in server scripts.
- ✗
GlideSystem.getProperty('variable_name')
Why it's wrong here
System properties store global configuration settings, not item variable values.
- ✗
gr.getValue('variables')
Why it's wrong here
Variables are not stored directly as standard table columns, so standard getValue does not retrieve them.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.