CIS-ITSM Problem Management Practice Question
A customized Problem workflow requires integrating with an external CMDB discovery tool. When a Problem is resolved, the integration must verify CI attributes via REST. Which TWO ServiceNow features support making outbound REST calls and parsing JSON responses? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Flow Designer with the 'REST Step' in IntegrationHub
RESTMessageV2 API (in scripts/workflows/flows) and IntegrationHub / Flow Designer REST step are standard tools for outbound REST integration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dictionary Override checkbox attributes
Why it's wrong here
Dictionary overrides do not execute REST integrations.
- ✓
Flow Designer with the 'REST Step' in IntegrationHub
Why this is correct
Flow Designer offers native REST steps to send requests and parse JSON outputs.
- ✗
Client-side alert() popups
Why it's wrong here
Alert popups only display dialog boxes to users, they do not make REST calls.
- ✓
RESTMessageV2 API inside a Script Include or Business Rule
Why this is correct
RESTMessageV2 allows scripted outbound REST calls and JSON parsing via JavaScript.
- ✗
UI Policy Action visibility toggles
Why it's wrong here
UI policies only control form UI element properties.
Visual reference
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.