CIS-ITSM Service Catalog And Request Management Practice Question
A custom Service Catalog workflow encounters an error where a 'Run Script' activity fails to complete because it attempts to query the sc_cart table instead of the requested item. What is the proper table object to query for submitted request items within a workflow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
sc_req_item
Workflows running on requested items (sc_req_item) use the 'current' object which represents the sc_req_item record.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
sc_cart
Why it's wrong here
sc_cart is for active shopping carts prior to checkout.
- ✗
sys_user_has_role
Why it's wrong here
sys_user_has_role stores user role mappings.
- ✓
sc_req_item
Why this is correct
Workflows attached to catalog items run against the Requested Item (sc_req_item) table represented by 'current'.
- ✗
sc_request
Why it's wrong here
sc_request represents the parent request container, whereas workflow typically runs on sc_req_item.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.