CIS-ITSM Problem Management Practice Question
A company has a requirement that when a Problem is created from an incident, all attachments on the incident must be automatically copied over to the new Problem record. Which ServiceNow feature facilitates attachment copying between related tasks?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sys_attachment glide utility methods triggered via Business Rule or script
ServiceNow includes baseline business rules or script utilities (such as 'copyAttachments') that handle copying attachments between records when linked.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Knowledge Base attachment synchronization rules
Why it's wrong here
Knowledge bases do not automatically sync task attachments.
- ✗
UI Policy attachment actions
Why it's wrong here
UI policies do not copy attachments across records.
- ✓
Sys_attachment glide utility methods triggered via Business Rule or script
Why this is correct
Copying attachments programmatically between task records uses sys_attachment copy methods in server scripts.
- ✗
Data Lookup definitions for binary streams
Why it's wrong here
Data lookups do not handle binary attachments.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.