CIS-ITSM Change Management Practice Question
A change request is currently in the 'New' state. You want to automate the transition to 'Assess'. Where do you define this logic in a Change Model?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change Model Flow
The Change Model's associated flow in Flow Designer manages the state transition logic.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Change Model Flow
Why this is correct
The Flow Designer flow linked to the model manages state transitions.
- ✗
UI Action on change_request
Why it's wrong here
UI actions trigger the transition, they don't define the workflow state logic.
- ✗
State transition table
Why it's wrong here
This table is not used for logic definition.
- ✗
Business Rule on change_request
Why it's wrong here
Logic is now preferred in Flow Designer for Models.
- ✗
Workflow properties
Why it's wrong here
Workflow is legacy.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.