CIS-HR Lifecycle Events And Journeys Practice Question
You are troubleshooting a Lifecycle Event where an Activity Set is not triggering for a specific subset of employees. You have confirmed the trigger conditions are correct. What is the most likely reason the Activity Set is not visible to the user?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Audience record associated with the Activity Set does not include the employee.
Audiences determine the visibility of HR services and tasks to the end user in the Employee Center.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Activity Set has no activities assigned.
Why it's wrong here
The set would still be visible, just empty.
- ✗
The Activity Set is set to 'Draft' status.
Why it's wrong here
While possible, Audience is the primary controller for visibility in the portal.
- ✗
The HR Case is in the 'Draft' state.
Why it's wrong here
Cases typically trigger events when set to 'Ready' or 'Work in Progress'.
- ✓
The Audience record associated with the Activity Set does not include the employee.
Why this is correct
If the user is not in the defined Audience, the tasks will not be visible to them.
About these practice questions
Courseiva writes every CIS-HR question from scratch — 313 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.