CIS-HR Lifecycle Events And Journeys Practice Question
When testing an activity set, how can you manually reset the state of the activities without recreating the case?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'Reset' button on the case form
Administrators can use the 'Reset' functionality on the Lifecycle Event case to re-evaluate activity sets.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the trigger condition
Why it's wrong here
This won't affect existing cases.
- ✗
Deactivate the activity set
Why it's wrong here
This prevents future triggers.
- ✗
Delete the case
Why it's wrong here
This is destructive.
- ✓
Use the 'Reset' button on the case form
Why this is correct
The reset button re-runs the lifecycle logic.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.