CIS-HR HR System Architecture Practice Question
What is the primary function of the 'HR Criteria' module?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create reusable filters for HR services
HR Criteria allows you to build reusable conditions to filter populations for services, knowledge, and more.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set up HR groups
Why it's wrong here
Groups are managed in User Administration.
- ✗
Configure case SLAs
Why it's wrong here
SLAs are configured in the SLA module.
- ✓
Create reusable filters for HR services
Why this is correct
HR Criteria enables the definition of audiences for various HR components.
- ✗
Define case states
Why it's wrong here
Case states are defined on the dictionary record for the state field.
About these practice questions
This CIS-HR question is part of Courseiva's 313-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.