SERVICENOW-CIS-DISCOVERY Mid Server Management Practice Question
You are troubleshooting a MID Server that is stuck in the 'Validated' state but not picking up jobs. You notice the 'MID Server Issues' list reports a 'Clock drift' error. What is the recommended resolution?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Synchronize the MID Server host time with an NTP server
Clock drift indicates the MID Server host time is out of sync with the instance, causing authentication issues with the ECC Queue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the 'MID Server' record to 'Down' and back to 'Up'
Why it's wrong here
This does not resolve the time discrepancy.
- ✗
Increase the 'ECC Queue' processing timeout
Why it's wrong here
Timeout settings are irrelevant to time-based authentication failures.
- ✗
Restart the MID Server service
Why it's wrong here
Restarting does not fix an underlying time synchronization issue.
- ✓
Synchronize the MID Server host time with an NTP server
Why this is correct
Synchronizing the host time to an accurate NTP source resolves clock drift errors.
About these practice questions
One of 314 original SERVICENOW-CIS-DISCOVERY practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This SERVICENOW-CIS-DISCOVERY practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SERVICENOW-CIS-DISCOVERY exam.