SERVICENOW-CIS-DISCOVERY CMDB Integration And Maintenance Practice Question
Which TWO actions should you perform to maintain the integrity of the CMDB when a CI is decommissioned?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the 'Operational status' field to 'Retired'.
To properly retire a CI, you must update its status and ensure it no longer appears in active discovery processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Update the 'Operational status' field to 'Retired'.
Why this is correct
Setting the operational status correctly ensures the CI is no longer treated as active.
- ✓
Add the CI to a Discovery Exclusion List.
Why this is correct
Preventing the CI from being rediscovered ensures the record remains in the 'Retired' state.
- ✗
Delete the CI record from the database.
Why it's wrong here
Deleting records is bad practice as it destroys historical audit trails.
- ✗
Clear the 'Last discovered' field.
Why it's wrong here
This does not prevent future discovery.
- ✗
Change the CI class to 'Archive'.
Why it's wrong here
'Archive' is not a standard CMDB class type.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This SERVICENOW-CIS-DISCOVERY practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SERVICENOW-CIS-DISCOVERY exam.