SERVICENOW-CIS-DISCOVERY CMDB Integration And Maintenance Practice Question
When reviewing the CMDB Health Dashboard, you notice a high 'Staleness' score for several Windows servers. What is the primary cause of high staleness?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The CIs have not been updated by Discovery within the configured staleness threshold.
Staleness is calculated based on the 'sys_updated_on' field compared to the threshold defined in the CMDB Health properties.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The CIs are not being reconciled correctly.
Why it's wrong here
Reconciliation failure affects data integrity, not staleness.
- ✗
The Discovery credentials failed during the last scan.
Why it's wrong here
This would result in 'Discovery Errors', not necessarily CI staleness.
- ✗
The CIs have invalid relationship types.
Why it's wrong here
This relates to the 'Orphan' or 'Relationship' health metrics, not staleness.
- ✓
The CIs have not been updated by Discovery within the configured staleness threshold.
Why this is correct
Staleness measures the time elapsed since the last update to a CI record.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
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