SERVICENOW-CIS-DISCOVERY Discovery Configuration Practice Question
During the Classification phase, Discovery identifies a device as a Linux server but fails to populate the serial number. Which troubleshooting step is most effective?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the ECC Queue for 'Input' records related to the SNMP probes and review the pattern logs.
If classification succeeds but specific data is missing, the issue is typically in the Exploration phase probes or identifiers.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Change the MID Server user to an admin account.
Why it's wrong here
Permissions issues usually cause failures at the connection phase, not missing data during parsing.
- ✗
Delete the Discovery Schedule and recreate it.
Why it's wrong here
This is an extreme measure that does not address the underlying classification logic.
- ✗
Re-run the Shazzam probe for that specific IP.
Why it's wrong here
Shazzam only identifies open ports; it does not collect serial numbers.
- ✓
Check the ECC Queue for 'Input' records related to the SNMP probes and review the pattern logs.
Why this is correct
Pattern logs provide granular detail on why specific attributes fail to map.
About these practice questions
Courseiva writes every SERVICENOW-CIS-DISCOVERY question from scratch — 314 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This SERVICENOW-CIS-DISCOVERY practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SERVICENOW-CIS-DISCOVERY exam.