CIS-DF CSDM Fundamentals Practice Question
An IT architect wants to map a Software-as-a-Service (SaaS) application (e.g., Workday) into the CSDM framework. Since there is no on-premise infrastructure to discover, how should Workday be modeled?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
As a Business Application record linked to an Application Service record representing the SaaS tenant, without requiring local infrastructure CIs.
Workday should be modeled as a Business Application record in the Design domain, with an Application Service record linked to it representing the SaaS subscription/tenant environment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
As a Technical Service with no portfolio parent.
Why it's wrong here
Incorrect. SaaS apps are enterprise business applications.
- ✗
As an unmapped Incident record.
Why it's wrong here
Incorrect. Incidents are transactional task records.
- ✓
As a Business Application record linked to an Application Service record representing the SaaS tenant, without requiring local infrastructure CIs.
Why this is correct
Correct. SaaS apps require a Business Application and an Application Service, but lack traditional underlying infrastructure CIs.
- ✗
As a Hardware Asset CI in the Foundation domain.
Why it's wrong here
Incorrect. SaaS applications are not hardware assets.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-DF practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-DF exam.