CIS-DF Configuration Practice Question
An integration script is passing a complex payload containing multiple related CIs to the Identification and Reconciliation Engine (IRE) via the script include 'JSONUtils' or 'CmdbUtil'. Which payload structure is required for the IRE to correctly process related CIs in a single transaction?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A root object containing an 'items' array for the CIs and a 'relations' array specifying parent, child, and relationship type references.
The IRE payload requires a structured JSON object containing an 'items' array for the CIs and a 'relations' array to define relationships between items in the payload.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Separate REST API calls for each CI followed by a manual relationship creation call.
Why it's wrong here
While possible, this is inefficient and fails to leverage single-transaction IRE batch processing.
- ✗
A CSV file attached to a Data Source record processed exclusively by a Transform Map.
Why it's wrong here
Transform maps bypass IRE by default unless explicitly configured to use Robust Transform Engine (RTE) with IRE integration.
- ✗
A flat array of CI records with parent and child reference ID fields embedded directly in each CI record.
Why it's wrong here
Embedding parent/child IDs directly inside CI records does not conform to IRE payload standards.
- ✓
A root object containing an 'items' array for the CIs and a 'relations' array specifying parent, child, and relationship type references.
Why this is correct
IRE multi-payload format explicitly requires separate 'items' and 'relations' arrays to map CIs and their inter-item relationships.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-DF practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-DF exam.