CIS-DF Configuration Practice Question
An administrator needs to create a new custom Configuration Item class to track specialized network routers. Where should this class be created within the ServiceNow platform?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configuration > CI Class Manager
Custom CI classes must be created using the CI Class Manager, which provides a structured interface for defining new child classes and managing their hierarchy under the appropriate base class.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configuration > CI Class Manager
Why this is correct
The CI Class Manager is the dedicated interface for creating and managing CI classes, attributes, and identification rules.
- ✗
System Definition > Tables
Why it's wrong here
While tables can be created here, using the Table module bypasses CMDB health rules, IRE identifiers, and class hierarchy management provided by the platform.
- ✗
System Dictionary > New Class
Why it's wrong here
There is no specific 'New Class' module under System Dictionary in standard ServiceNow navigation.
- ✗
Configuration > CMDB Properties
Why it's wrong here
CMDB Properties is used for setting global system properties for the CMDB, not for creating tables or classes.
About these practice questions
One of 322 original CIS-DF practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-DF practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-DF exam.