CIS-DF Insight Practice Question
A user is utilizing Dependency Views to analyze a critical business application outage. The map displays multiple downstream relationships, but one expected server CI is missing from the view. What is the most likely cause for this behavior in Service Mapping and Dependency Views?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The relationship record between the application and the server does not exist in the cmdb_rel_ci table.
Dependency Views render relationships based on the cmdb_rel_ci table and respect filter rules. If a CI is missing, it may be due to missing relationship records, or filter configurations omitting specific relationship types.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The CI class of the server does not belong to the cmdb_ci table hierarchy.
Why it's wrong here
All valid CIs must inherit from the cmdb_ci table, otherwise they cannot exist in the CMDB.
- ✗
The server CI has a 'Retired' lifecycle stage, which completely purges it from the CMDB database.
Why it's wrong here
Retired CIs remain in the database unless archived or deleted, though they might be filtered out based on view settings.
- ✓
The relationship record between the application and the server does not exist in the cmdb_rel_ci table.
Why this is correct
Dependency Views traverse the cmdb_rel_ci table; if the relationship record is absent, the child node cannot be displayed.
- ✗
Dependency Views only render relationships up to two hops by default and cannot be expanded.
Why it's wrong here
Dependency Views can be expanded manually or configured to show additional levels of relationships.
About these practice questions
Courseiva writes every CIS-DF question from scratch — 320 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-DF practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-DF exam.