The correct answer is that the widget's client controller does not include 'sp' in the dependency list. The 'sp' object is the Service Portal client-side API, and in AngularJS-based Service Portal widgets, all client-side services must be explicitly injected into the controller function as dependencies; without 'sp' listed, the framework cannot resolve the reference, causing the 'sp is not defined' error when 'sp.get()' is called. On the ServiceNow Certified Application Developer exam, this question tests your understanding of AngularJS dependency injection within the Service Portal context—a common trap is confusing client-side injection with server-side script execution or assuming Angular itself provides 'sp'. Remember that 'sp' is a ServiceNow-specific service, not a core Angular component, so it must always be declared in the controller’s dependency array. A useful memory tip: if you see 'sp is not defined', think "missing injection"—the widget’s client controller forgot to invite 'sp' to the party.
SNOW-CAD User Interface Development Practice Question
This SNOW-CAD practice question tests your understanding of user interface development. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A Service Portal widget is not rendering on the page, and the browser console shows: 'Uncaught ReferenceError: sp is not defined'. The widget's client script uses 'sp.get()'. What is the cause?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The widget's client controller does not include 'sp' in the dependency list
Option C is correct because 'sp' is the Service Portal client-side API which must be injected via dependency. Option A is incorrect because angular is not needed for sp. Option B is incorrect because widget order on the page does not affect individual widget dependencies. Option D is incorrect because the server script runs first; the error is client-side.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The widget is placed before the 'sp' provider widget on the page
Why it's wrong here
Widgets on a page are independent; dependencies must be declared in the widget record.
✓
The widget's client controller does not include 'sp' in the dependency list
Why this is correct
In Service Portal, client controllers must list 'sp' as a dependency to use the sp API.
Related concept
Read the scenario before looking for a memorised answer.
✗
The widget is missing a dependency on 'angular'
Why it's wrong here
The 'sp' API is separate from Angular; it is provided by the portal framework.
✗
The server script runs after the client script, causing a race condition
Why it's wrong here
Server scripts run before client scripts; the error is about 'sp' being undefined, not timing.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the SNOW-CAD exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which SNOW-CAD exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
User Interface Development — This question tests User Interface Development — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The widget's client controller does not include 'sp' in the dependency list — Option C is correct because 'sp' is the Service Portal client-side API which must be injected via dependency. Option A is incorrect because angular is not needed for sp. Option B is incorrect because widget order on the page does not affect individual widget dependencies. Option D is incorrect because the server script runs first; the error is client-side.
What should I do if I get this SNOW-CAD question wrong?
Identify which SNOW-CAD exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.
Question Discussion
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