The answer is to log all new incidents. This script uses GlideRecord to query the Incident table, applying a query filter where the 'state' field equals 1, which in the ServiceNow state model corresponds to 'New'. The while loop then iterates through each matching record, and the gs.log() method writes a message to the system log for every new incident found, effectively logging them all without updating, deleting, or counting records. On the ServiceNow Certified Application Developer exam, this question tests your understanding of GlideRecord querying combined with the default state values—a common trap is confusing the 'state' integer (1 = New, 2 = In Progress, etc.) with string values or assuming the script performs an action like update or delete. A reliable memory tip: remember that 'state 1' equals 'New', and gs.log() only outputs data, so the script's sole purpose is to log those records.
SNOW-CAD Practice Question: Application development using ServiceNow Studio
This SNOW-CAD practice question tests your understanding of application development using servicenow studio. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
Refer to the exhibit.
var gr = new GlideRecord('incident');
gr.addQuery('state', 1);
gr.query();
while (gr.next()) {
gs.log('Incident: ' + gr.number);
}
Refer to the exhibit.
var gr = new GlideRecord('incident');
gr.addQuery('state', 1);
gr.query();
while (gr.next()) {
gs.log('Incident: ' + gr.number);
}
A
Delete resolved incidents.
Why wrong: Incorrect. There is no delete operation.
B
Log all new incidents.
Correct. It logs incident numbers for state=1 (New).
C
Update all open incidents.
Why wrong: Incorrect. The script only logs, does not update.
D
Count the number of incident records.
Why wrong: Incorrect. It does not count; it logs each record.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Log all new incidents.
Option B is correct because 'state' 1 corresponds to 'New' status. The script logs all new incidents. Option A is wrong as it does not update. Option C is wrong because it does not delete. Option D is wrong because it does not count.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Delete resolved incidents.
Why it's wrong here
Incorrect. There is no delete operation.
✓
Log all new incidents.
Why this is correct
Correct. It logs incident numbers for state=1 (New).
Related concept
Read the scenario before looking for a memorised answer.
✗
Update all open incidents.
Why it's wrong here
Incorrect. The script only logs, does not update.
✗
Count the number of incident records.
Why it's wrong here
Incorrect. It does not count; it logs each record.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the SNOW-CAD exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which SNOW-CAD exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Application development using ServiceNow Studio — This question tests Application development using ServiceNow Studio — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Log all new incidents. — Option B is correct because 'state' 1 corresponds to 'New' status. The script logs all new incidents. Option A is wrong as it does not update. Option C is wrong because it does not delete. Option D is wrong because it does not count.
What should I do if I get this SNOW-CAD question wrong?
Identify which SNOW-CAD exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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