The answer is that the user must have a read ACL that evaluates to true for the record, the record must not be excluded by a condition in the application's default filter, and the user must have the appropriate role or condition granting access to the table itself. This is correct because ServiceNow enforces record visibility through a layered security model: Access Control Lists (ACLs) govern read permissions at the table and record level, while default filters can further restrict which records appear in a list view. On the CAD exam, this question tests your understanding of how ACLs, roles, and application scopes interact to control data visibility—a common trap is assuming that a user with a role on the table can see all records, forgetting that a missing read ACL or an active default filter will still hide them. Remember the visibility triad: ACL grants read, filter does not exclude, and role matches table access.
SNOW-CAD Working with Data Practice Question
This SNOW-CAD practice question tests your understanding of working with data. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which THREE conditions must be met for a user to successfully see a record in a ServiceNow list view?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user has read permission on the table via an ACL.
Option B is correct because ServiceNow uses Access Control Lists (ACLs) to enforce read permissions on tables. Without a read ACL that evaluates to true for the user, the system will not display any records from that table in a list view, regardless of other conditions.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The user has write permission on the table.
Why it's wrong here
Write permission is not needed for viewing.
✓
The user has read permission on the table via an ACL.
Read the scenario before looking for a memorised answer.
✗
The user has configured a personalized list view for the table.
Why it's wrong here
Personalized views are optional.
✓
The user has a role that grants access to the table, if role-based access is configured.
Why this is correct
Roles are often required for access.
Related concept
Read the scenario before looking for a memorised answer.
✓
The record is not excluded by a condition in the application's default filter.
Why this is correct
Default filters can hide records from list views.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the requirement for a personalized list view (a display preference) with the mandatory security and filtering conditions (ACL read access and default filter) that actually control record visibility.
Detailed technical explanation
How to think about this question
Under the hood, ServiceNow evaluates ACLs in a hierarchical manner: table-level ACLs are checked first, then field-level ACLs. If a table has role-based access configured, the user must have at least one of the required roles for the read ACL to grant access. The default filter, often defined in the application's module or system property, applies a query condition that can exclude records from the list view, acting as a pre-filter before ACL evaluation.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A security administrator must allow nursing staff to reach a patient records server while blocking access from the guest Wi-Fi VLAN. After applying an extended ACL, traffic is still blocked from nursing workstations. The ACL was applied outbound instead of inbound on the wrong interface. Questions like this test ACL direction and placement rules.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Working with Data — This question tests Working with Data — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The user has read permission on the table via an ACL. — Option B is correct because ServiceNow uses Access Control Lists (ACLs) to enforce read permissions on tables. Without a read ACL that evaluates to true for the user, the system will not display any records from that table in a list view, regardless of other conditions.
What should I do if I get this SNOW-CAD question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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This SNOW-CAD practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CAD exam.
Question Discussion
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