The correct answer is GlideRecord.addOrCondition() and GlideRecord.addEncodedQuery(). These two methods are the primary ways to create OR conditions in a GlideRecord query because addOrCondition() explicitly appends an OR clause to the current query, typically used after an initial addQuery() call, while addEncodedQuery() accepts a raw encoded query string where you can embed OR logic using the ^OR operator. On the ServiceNow Certified Application Developer exam, this question tests your understanding of query construction beyond simple AND conditions, often appearing as a multiple-select item where a common trap is confusing addQuery()—which only adds AND conditions—with addOrCondition(). A key memory tip is to think of addOrCondition() as the explicit OR method, while addEncodedQuery() is the Swiss Army knife for complex logic, including ORs, without chaining multiple calls.
SNOW-CAD Working with Data Practice Question
This SNOW-CAD practice question tests your understanding of working with data. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO GlideRecord methods can be used to create OR conditions in a query? (Choose two.)
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
GlideRecord.addEncodedQuery()
B is correct because `GlideRecord.addEncodedQuery()` allows you to pass an encoded query string that can include OR conditions using the `^OR` operator. This method is a direct way to construct complex queries with OR logic without chaining multiple method calls. D is correct because `GlideRecord.addOrCondition()` explicitly adds an OR condition to the current query, typically used after an initial `addQuery()` call.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
GlideRecord.ORQuery()
Why it's wrong here
ORQuery() is not a valid method in GlideRecord.
✓
GlideRecord.addEncodedQuery()
Why this is correct
addEncodedQuery() can include OR operators in the encoded query string, thus creating OR conditions.
Related concept
Read the scenario before looking for a memorised answer.
✗
Using addQuery().addOrCondition() pattern
Why it's wrong here
This is a pattern, not a single method; addQuery() itself adds an AND condition.
✓
GlideRecord.addOrCondition()
Why this is correct
addOrCondition() explicitly adds an OR condition to the query.
Related concept
Read the scenario before looking for a memorised answer.
✗
GlideRecord.addQuery()
Why it's wrong here
addQuery() adds an AND condition, not OR.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse `addOrCondition()` with a non-existent `ORQuery()` method, or assume that `addQuery()` can be chained with `addOrCondition()` as a single fluent call, which is syntactically incorrect in ServiceNow.
Detailed technical explanation
How to think about this question
Under the hood, GlideRecord builds queries using an internal query tree where conditions are combined with AND by default. The `addEncodedQuery()` method parses a string with operators like `^OR` to insert OR nodes into this tree, while `addOrCondition()` directly appends an OR branch. A real-world scenario is building a filter for incidents where state is 'New' OR state is 'In Progress' — using `addEncodedQuery('state=1^ORstate=2')` is more concise than multiple `addQuery()` calls with OR logic.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Working with Data — This question tests Working with Data — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: GlideRecord.addEncodedQuery() — B is correct because `GlideRecord.addEncodedQuery()` allows you to pass an encoded query string that can include OR conditions using the `^OR` operator. This method is a direct way to construct complex queries with OR logic without chaining multiple method calls. D is correct because `GlideRecord.addOrCondition()` explicitly adds an OR condition to the current query, typically used after an initial `addQuery()` call.
What should I do if I get this SNOW-CAD question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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