- A
Use a UI Policy to set fields to read-only or invisible for non-managers
UI Policies can set field attributes like visible or read-only based on conditions.
- B
Create an ACL with a condition script that checks if the logged-in user is the manager of the record's employee
ACLs control read access based on conditions.
- C
Create a new view that excludes sensitive fields
Why wrong: Views don't enforce security; users could switch views.
- D
Create a Business Rule that deletes records if the user is not the manager
Why wrong: Business rules run on server and delete records, but don't prevent viewing.
- E
Use a Client Script to hide fields if the user is not the manager
Why wrong: Client scripts can be bypassed; server-side ACL is needed.
Question 440 of 500
SNOW-CAD Access Control List (ACL) Practice Question
This SNOW-CAD practice question tests your understanding of designing interfaces and user experiences. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. A key principle to apply: access Control List (ACL). Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A developer is designing a custom application with a table that stores sensitive employee data. The requirement is that only managers can view records where they are the manager of the employee. Which two configurations are needed to implement this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use a UI Policy to set fields to read-only or invisible for non-managers
To restrict record visibility to only the appropriate manager, an ACL with a condition script is required to enforce server-side access control, ensuring that only the logged-in user who is the manager of the employee can access the record through any channel. Additionally, a UI Policy is needed to manage field-level visibility on the form; it can set sensitive fields to read-only or invisible for non-managers, providing an extra client-side layer of protection. Together, these configurations address both record-level and field-level security requirements.
Key principle: Access Control List (ACL)
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use a UI Policy to set fields to read-only or invisible for non-managers
Why this is correct
UI Policies can set field attributes like visible or read-only based on conditions.
Related concept
Access Control List (ACL)
- ✓
Create an ACL with a condition script that checks if the logged-in user is the manager of the record's employee
Why this is correct
ACLs control read access based on conditions.
Related concept
Access Control List (ACL)
- ✗
Create a new view that excludes sensitive fields
Why it's wrong here
Views don't enforce security; users could switch views.
- ✗
Create a Business Rule that deletes records if the user is not the manager
Why it's wrong here
Business rules run on server and delete records, but don't prevent viewing.
- ✗
Use a Client Script to hide fields if the user is not the manager
Why it's wrong here
Client scripts can be bypassed; server-side ACL is needed.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse client-side controls (UI Policies, Client Scripts) with server-side security (ACLs), assuming that hiding fields on the form is sufficient to protect sensitive data, when in fact ACLs are required to prevent data access via web services or direct database queries.
Detailed technical explanation
How to think about this question
Access control in ServiceNow is primarily enforced server-side via ACLs (Access Control Lists), which evaluate conditions like the 'manager' field against the logged-in user before any data is sent to the client. UI Policies complement ACLs by controlling field visibility and editability on the client, but they rely on the server-side ACL to prevent direct API or scripted access to the data. In a real-world scenario, a manager might need to view all fields of their direct reports, while non-managers should see only non-sensitive fields; combining an ACL with a condition script and a UI Policy ensures both server-side security and a clean user interface.
KKey Concepts to Remember
- Access Control List (ACL)
- UI Policy
- Condition Script
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Access Control List (ACL)
Real-world example
How this comes up in practice
A security administrator must allow nursing staff to reach a patient records server while blocking access from the guest Wi-Fi VLAN. After applying an extended ACL, traffic is still blocked from nursing workstations. The ACL was applied outbound instead of inbound on the wrong interface. Questions like this test ACL direction and placement rules.
Visual reference
What to study next
Got this wrong? Here's your next step.
Review access Control List (ACL), then practise related SNOW-CAD questions on the same topic to reinforce the concept.
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FAQ
Questions learners often ask
What does this SNOW-CAD question test?
Designing interfaces and user experiences — This question tests Designing interfaces and user experiences — Access Control List (ACL).
What is the correct answer to this question?
The correct answer is: Use a UI Policy to set fields to read-only or invisible for non-managers — To restrict record visibility to only the appropriate manager, an ACL with a condition script is required to enforce server-side access control, ensuring that only the logged-in user who is the manager of the employee can access the record through any channel. Additionally, a UI Policy is needed to manage field-level visibility on the form; it can set sensitive fields to read-only or invisible for non-managers, providing an extra client-side layer of protection. Together, these configurations address both record-level and field-level security requirements.
What should I do if I get this SNOW-CAD question wrong?
Review access Control List (ACL), then practise related SNOW-CAD questions on the same topic to reinforce the concept.
What is the key concept behind this question?
Access Control List (ACL)
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Last reviewed: Jun 11, 2026
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