Service-Con-201 Service Console Practice Question
Which TWO types of macros can an administrator create in Salesforce Service Cloud? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard Macros
Salesforce supports standard macros and bulk macros (and formerly targeted legacy types, but standard and bulk are current).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Scheduled Macros
Why it's wrong here
Macros cannot be scheduled to run at specific future times automatically.
- ✗
Inbound Email Macros
Why it's wrong here
Macros are agent-driven and do not execute directly on inbound email triggers.
- ✓
Standard Macros
Why this is correct
Standard macros execute on a single active record tab.
- ✗
Visualforce Macros
Why it's wrong here
Visualforce macros do not exist in Lightning Service Console.
- ✓
Bulk Macros
Why this is correct
Bulk macros run against multiple selected records in a list view simultaneously.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.