Service-Con-201 Entitlement Management Practice Question
Which TWO methods can be used to associate an Entitlement with a Case? Choose 2 answers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Automatically via Entitlement auto-apply rules or settings based on Account matching.
Entitlements can be associated manually by agents or automatically via standard rules and settings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Automatically via Entitlement auto-apply rules or settings based on Account matching.
Why this is correct
Correct. Entitlements can auto-apply based on active account entitlements.
- ✗
By assigning a macro to the Case feed.
Why it's wrong here
Incorrect. Macros execute pre-built steps but are not the primary native binding mechanism for entitlements.
- ✗
Through Lead conversion mapping rules.
Why it's wrong here
Incorrect. Leads do not convert into entitlements.
- ✗
Via Campaign influence reports.
Why it's wrong here
Incorrect. Campaigns track marketing efforts, not entitlements.
- ✓
Manually selecting an Entitlement in the Entitlement Name field on the Case record.
Why this is correct
Correct. Agents can manually select entitlements if permitted.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.