Service-Con-201 Service Console Practice Question
Which TWO features are characteristic of the Lightning Service Console navigation model? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Workspace tabs allow agents to view primary records.
Workspace tabs and subtabs are the fundamental navigation blocks of the console, enabling multitasking.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Workspace tabs allow agents to view primary records.
Why this is correct
Workspace tabs represent primary records like cases or accounts.
- ✗
Subtabs can exist independently without a parent workspace tab.
Why it's wrong here
Subtabs must always belong to a parent workspace tab.
- ✓
Subtabs organize related records beneath a parent workspace tab.
Why this is correct
Subtabs maintain context by grouping related items under a parent workspace tab.
- ✗
Standard navigation replaces the entire browser window content.
Why it's wrong here
Standard navigation is not the primary navigation model of the console.
- ✗
Console apps cannot include utility bars.
Why it's wrong here
Console apps heavily rely on utility bars.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.