Service-Con-201 Entitlement Management Practice Question
Which TWO factors determine whether an entitlement is successfully applied to a new case upon creation? Choose 2 answers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The case creation date must fall within the Entitlement's Start Date and End Date range.
Entitlement application depends on account/contact relationships and active entitlement status and dates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The case priority must be set to High.
Why it's wrong here
Incorrect. Entitlements apply regardless of priority unless specific milestone criteria filter them.
- ✗
The user must have the 'Manage Entitlement Processes' permission.
Why it's wrong here
Incorrect. Users need read access, but not administrative configuration permissions to receive entitlements.
- ✗
The case must be assigned to a queue with a public group membership.
Why it's wrong here
Incorrect. Queue assignment does not affect entitlement lookup.
- ✓
The case creation date must fall within the Entitlement's Start Date and End Date range.
Why this is correct
Correct. The validity window of the entitlement is strictly checked upon case creation.
- ✓
The case must be associated with an Account or Contact that has an active Entitlement.
Why this is correct
Correct. Entitlements must link to the account or contact of the case.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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