Service-Con-201 Case Management Practice Question
Which TWO communication channels can be automatically converted into cases in Salesforce? Choose 2 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Email-to-Case
Email-to-Case and Web-to-Case are the two primary native mechanisms for automatically generating cases from external channels.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dashboard-to-Case
Why it's wrong here
Dashboard-to-Case does not exist.
- ✓
Email-to-Case
Why this is correct
Email-to-Case converts incoming emails into cases.
- ✓
Web-to-Case
Why this is correct
Web-to-Case converts website form submissions into cases.
- ✗
Chatter-to-Case
Why it's wrong here
Chatter-to-Case is not a standard feature name.
- ✗
Report-to-Case
Why it's wrong here
Report-to-Case does not exist.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.