Service-Con-201 Omni Channel Practice Question
Universal Containers wants to configure Omni-Channel Presence Statuses to accurately reflect agent availability across different communication channels. Which TWO settings must be defined when creating a Presence Status? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Status Type (Online, Busy, Offline)
When creating a Presence Status, administrators must define the Status Name (the label agents see) and the Status Type (Online, Busy, or Offline), along with channel associations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Status Type (Online, Busy, Offline)
Why this is correct
Status Type determines whether the status makes agents available to receive work.
- ✗
Maximum Queue Capacity limit
Why it's wrong here
Capacity limits are configured in Routing Configurations, not presence statuses.
- ✗
Associated Service Channels
Why it's wrong here
Service channel association is configured when mapping channels, though status applies across channels depending on configuration. Note: Status Type and Status Name are the primary mandatory definitions.
- ✓
Status Name
Why this is correct
Status Name defines the label displayed to agents in the Omni-Channel widget.
- ✗
Default Skill Requirement list
Why it's wrong here
Skills are managed via routing rules or flows, not presence statuses.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.