Service-Con-201 Service Cloud Solution Design Practice Question
Cloud Kicks needs to ensure support agents handling high-priority VIP customer cases have access to a specialized workspace layout with unique utility bar items. How should the consultant configure this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a custom Lightning Console App and assign it via Permission Sets to the VIP support team.
Lightning App Builder allows the creation of custom Service Console apps assigned to specific profiles or permission sets with unique utility items.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a custom Lightning Console App and assign it via Permission Sets to the VIP support team.
Why this is correct
Custom Lightning console apps can be tailored with specific utility items and assigned to target profiles or permission sets.
- ✗
Use page layouts assigned to the VIP Case Record Type.
Why it's wrong here
Page layouts control field and component layout on the record page, not the console app navigation or utility bar items.
- ✗
Modify the default global utility bar in the Salesforce Setup menu.
Why it's wrong here
The global utility bar affects all apps and cannot be uniquely restricted to a specific VIP support team console.
- ✗
Deploy an Aura component override to the standard navigation bar.
Why it's wrong here
Overriding navigation bars with custom code is unnecessary when standard Lightning Console App configurations suffice.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.